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Collections Analyst

We are looking for a Collections Analyst to join our fast paced, success focused team.  This entry level position will work directly with our business customers and clients who are having payment issues. The Collections Analyst will also work closely with our Collections Specialists in problem solving, negotiating and resolving outstanding collections accounts.

The upside for a high performer in this role is terrific -- in addition to joining one of the fastest growing companies in the US -- the opportunity to move up quickly, handle additional responsibility and grow within the company is readily available and encouraged.

In this role you will:

  • Make regular, consistent collection calls and issue correspondence to past due customers
  • Respond to customer inquiries, answer phones and route calls appropriately
  • Perform administrative tasks as assigned
  • Make consistent and routine outbound phone calls
  • Support the Collections team in all aspects related to the department
  • Complete paperwork related to payment plans and payoffs
  • Maintain neat, orderly document and collection contact files (Salesforce-based)
  • Reports to Collections Manager, Team Development


  • Top-notch customer service skills a must
  • Attention to detail and high level of organization
  • Be self motivated and able to work independently
  • Strong work ethic and reliability are necessary
  • Good verbal and written communication skills
  • Persistent, aggressive, confident
  • Ability to problem solve
  • Proficient computer skills in Microsoft Office Suite

About Us: 

Forward Financing, based in Boston's Financial District, provides working capital to small businesses throughout the US. The Boston Business Journal just named us the second fastest growing private company in Massachusetts. Founded in 2012, we provide small business owners the financial access they need to capitalize and expand their business. With a proven business model, and led by an experienced executive team, we've funded more than 4,000 small businesses with working capital.


At Forward Financing, we believe that if our company succeeds all of our employees succeed too.  We offer an aggressive compensation package for highly qualified candidates that are extremely motivated, have a positive attitude, and are able to ramp up quickly.  We offer a comprehensive benefits package including medical, dental, vision and commuter benefits along with gym reimbursement, 401K and a matching gift program.  We work in an open loft space with a start-up vibe.  We are just off the Boston Common and are two blocks from all major "T" lines. You will have the opportunity to work with people that enjoy a fun, social office culture

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