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Collections Specialist

We are looking for a Collections Specialist to join our fast paced, success focused team, working full-time in our Boston location.   The Collections Specialist will be responsible for working through a portfolio of past due customers with the goal of obtaining payment commitment.    The Collections Specialist will be the main point of contact for customers in his/her portfolio, responding to all inquiries and requests in a timely and professional manner.  

In this role you will:

  • Make regular, consistent collection calls and issue correspondence to past due customers to obtain payment commitment.
  • Respond to customer inquiries, resolve client discrepancies, process and review account adjustments.
  • Maintain neat, orderly document and collection contact files.
  • Negotiate payment plans, credit terms, and credit limits.
  • Determine accounts to be turned over to collection agency or attorney for further collection activity.
  • Flag Forward Financing leadership about potential problems that could affect collections.


  • 5+ years of collections experience in personal debt collection
  • Top-notch customer service skills a must!
  • Attention to detail is a must!
  • Self motivated and able to work independently
  • Ability to think out of the box and on your feet
  • Good verbal and written communication skills
  • Persistent, aggressive, confident
  • Ability to problem solve

About Us:  

Forward Financing is a fast growing company in the alternative small business financing industry based in Boston's Financial district.  Founded in 2012, Forward Financing strives to provide small business owners the financial access they need to capitalize and expand on their businesses with ease of mind.  With a proven business model, and led by an experienced executive team, we've funded over 5,000 small businesses with working capital.  Learn more about Forward Financing at,


At Forward Financing, we believe that if our company succeeds all of our employees succeed too.  We offer an aggressive compensation package for highly qualified candidates that are extremely motivated, have a positive attitude, and are able to ramp up quickly.  We offer a comprehensive benefits package including medical, dental, vision and commuter benefits along with gym reimbursement, 401K and a matching gift program.We work in an open loft space with a start-up vibe.  We are just off the Boston Common and are two blocks from all major "T" lines.  You will have the opportunity to work with people that enjoy a fun, social office culture.  


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